Special Announcement - Lead Times & Ordering
A combination of factors, including a period of self-isolation, an increased volume of orders and a lack of availability of some materials has led to a (currently worsening) situation regarding lead times offered and our ability to complete orders on time. We are trying to give realistic lead times for new jobs, but the availability of materials issue is making this particularly difficult. We are making our estimates based on our suppliers' current knowledge, but often their suppliers are repeatedly moving their lead times back.
As you can imagine, as a small business our resource is limited and we are unable to be proactive in contacting every individual customer to keep them informed at every step. We apologise for this and beg for your patients. Please know, we are "pedalling as fast as we can" in trying to bring every job to the swiftest possible conclusion.
If we have promised a fixed date, we will contact you as soon as we know, if there is an issue with us achieving the date promised.
If your item is late already or has become more urgent based on a standard "w/e..." lead time, please contact us. We welcome your contact, preferably by the link below or email, and will get back to you with an honest appraisal of what is happening with your job. Please be aware that if we haven't contacted you yet your job is not ready. We will contact you as soon as your job is ready to collect in any circumstance.
CURRENT AVAILABILITY AND PROTOCOLS - UPDATED 6th July 2021
We are pleased to welcome you for framing consultation or collections without the need to make an appointment. You do not need to contact us in advance if your visit is any time from 12 Noon until 4 pm Tuesday to Saturday. If you can't make it during our normal opening hours we are available at other times by prior arrangement; just call to make an appointment.
We prefer a visit but can still do a consultation by video if you feel uncomfortable risking coming to our premises. We can also offer delivery, collection, postal services, etc. if you require, but there would of course be additional costs involved so further discussions would be needed to identify your needs.
Covid-19 actions: when visiting the shop, as a minimum, please follow the latest government guidelines. The door will be open, please walk-in. If there is another customer present, please feel free to stay inside, but be respectful of their space, allowing them to keep 2M apart if desired. Please use the hand sanitiser provided before touching our samples or surfaces. If you would like the staff serving you to wear a face mask/covering please ask and we will be happy to comply.
IF YOU HAVE ANY QUESTIONS PLEASE DO NOT HESITATE TO CONTACT US.
OUR STANDARD OPENING HOURS
MONDAY Appointment Only
TUESDAY to SATURDAY 12 Noon until 4 pm
If you can't make it during our normal hours, appointments are available 6 days a week outside our normal hours; please call and make an appointment for any time to suit. If it is not possible to visit the shop; business/home visits are available within 15 miles of Cannock, without obligation to purchase, for a fixed fee. Please call +44 1543 898336+44 1543 898336 for a price.
Thanks for stopping by. Have a good look around and see what we have to offer. We welcome your thoughts, comments or personal contact requests. Please CONTACT US to get in touch.